Ongoing difficulties within our courier network may affect delivery times. We will endeavour to deliver your order as quickly as we can.
Spend £20+ Free Tracked Delivery
|Click & Collect (Bham, B10 0EN)
|Royal Mail 24 (Standard)
|Royal Mail 48 (Standard)
|Royal Mail Tracked 24*
|Royal Mail Tracked 48*
*not a guaranteed timed delivery service due to ongoing postal strikes.
Europe & Worldwide
|Express Delivery (DHL Express)
Our usual exchange and refund policy does not apply to personalised or made-to-measure products, which cannot be returned or exchanged unless faulty or not as described. This doesn't affect your statutory rights.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.