Delivery & Returns

Black Friday Online Promotion 

*Receive 15% off when you spend a minimum of £50. On craft, dress, upholstery and xmas items purchased online ( from 00:00 on 22nd November 2022 until 23:59 on 1st December  2022 (the “Offer”). The Offer excludes sale items and outlet items. Enter code 'PFBF22' at checkout online to redeem the Offer. Offer is subject to availability. Returned items will be refunded at the discounted price. The Offer cannot be used in conjunction with any other promotions. Discount does not apply to website delivery charges. 



Free Standard Delivery Minimum Spend £20

Royal Mail 24 (Standard) £4.25

Royal Mail 48 (Standard) £3.95

Royal Mail Tracked 24* (1 working day) £6.95

Royal Mail Tracked 48* (2 working days) £5.95

Click & Collect Free

*This is not a guaranteed 24hr or 48hr delivery service.

Europe & Worldwide 

Standard Delivery from £11.99



Our usual exchange and refund policy does not apply to personalised or made-to-measure products, which cannot be returned or exchanged unless faulty or not as described. This doesn't affect your statutory rights.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.